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Shipping Policy

Free shipping for all products!

Processing Time
Orders will be processed within 3 working days after you complete your purchase. After shipping out, you will receive a shipping confirmation E-mail, with tracking number included.

Estimated Shipping Time
10-25 Working Days: Shipping time to United States
7-20 Working Days: Shipping time to United Kingdom, Australia, Canada, Germany
10-25 Working Days: Other Countries

Please note: The shipping time may be affected by holidays, weather conditions and other Unpredictable factors. We are not responsible for any delay caused by the customs authorities of the destination country

Where is the order coming from?
Most of our product will be packed and shipped from our China warehouse, but sometimes your order may come from in our other countries' warehouse, it depends on what product you purchase. We will guarantee that the items are in good condition before they are shipped out.

Taxes & Duties
Once the parcel arrives at the destination country you might be charged for import taxes, duties and related customs fees, but we will pay for that, so just enjoy your shopping in Katherleen.

How to track your order?
You will receive a message when your order shipped out with a tracking number, you can track it in following website:
https://www.17track.net/en

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