FAQs

Shipping Policy
1. How long is the shipping time?
7-15 working days: Shipping time to United States.
10-20 working day: Shipping time to United Kingdom, Australia, Canada, Germany.

2. Do I need to pay for the freight?
All orders with free shipping.

3. Do you offer delivery to worldwide?
We now only delivery to United States, United Kingdom, Australia, Canada, Germany. But we will soon programm delivery to the left of world.

4. Can I receive order status notifications for my order?
You will receive an order confirmation email when your order has been submitted. And a shipping confirmation email will be sent to you once the order has been shipped.

Return & Refund Policy
1. How can I return my item?
Please take a few time to read our Return Policy  firstly.
You can still contact us by: services@katherleen.com for more return & refund policy.

2.How long will it take for me to receive my refund?
If your purchase was made by a debit or credit card, it takes within 2- 5 business days from the processing date, however it could take up to 7-14 business days. A Paypal refund should be reflected within 48 hours from the processing date.

About Tax
Do I need to pay for the sales or customer tax?
Once the parcel arrives at the destination country you might be charged for import taxes, duties and related customs fees, but Katherleen will charge that for you so just enjoy your shopping in Katherleen.

Contact Us
Please don’t hesitate to contact us for any inquries, we will reply you within 24hours.
E-mali: services@katherleen.com